Quality Assurance Analyst | 2+ Yrs | USA

Website Wells Fargo

Job Roles and Responsibilities:

  • Examine and research complex programs, processes, claims, documentation, or files to ensure compliance with internal company requirements or agency or government regulations
  • Perform advanced, comprehensive reviews of multiple types of executive resolution transactions and case reviews within a business line
  • Identify risks and problem areas and recommend improvements
  • Research risks and develop solutions for problems identified
  • Perform branch or office inspections on key controls, procedural, or policy inspection points to ensure compliance with company requirements, agency or government regulations
  • Evaluate staff knowledge and compliance with governing policies, procedures and regulations
  • Provide support for exam management activities and any other initiatives as needed
  • Mentor less experienced staff and assist with their development
  • Consult with leadership related to results of assessment
  • Communicate overall process or transaction quality
  • Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies

Job Requirements:

  • 2+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Understanding of Quality Assurance and Quality Control (QA/QC) methodology practices
  • Understanding of Fair Credit Reporting Act (FCRA) regulatory environment; including Furnishing, Disputes, and Consumption
  • Understanding of Change Management practices and Issue Management Lifecycle
  • Knowledge and understanding of banking: regulations, compliance, process, and procedures
  • Knowledge and understanding of operational risk management or compliance methods
  • Ability to take initiative, identify opportunities and implement change
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

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