Quality Assurance Analyst | 2+ Yrs

Website Wells Fargo

Examine and research complex programs, processes, claims, documentation, or files to ensure compliance with internal company requirements or agency or government regulations
Perform advanced, comprehensive reviews of multiple types of executive resolution transactions and case reviews within a business line
Identify risks and problem areas and recommend improvements
Research risks and develop solutions for problems identified
Perform branch or office inspections on key controls, procedural, or policy inspection points to ensure compliance with company requirements, agency or government regulations
Evaluate staff knowledge and compliance with governing policies, procedures and regulations
Provide support for exam management activities and any other initiatives as needed
Mentor less experienced staff and assist with their development
Consult with leadership related to results of assessment
Communicate overall process or transaction quality
Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies

2+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Understanding of Quality Assurance and Quality Control (QA/QC) methodology practices
Understanding of Fair Credit Reporting Act (FCRA) regulatory environment; including Furnishing, Disputes, and Consumption
Understanding of Change Management practices and Issue Management Lifecycle
Knowledge and understanding of banking: regulations, compliance, process, and procedures
Knowledge and understanding of operational risk management or compliance methods
Ability to take initiative, identify opportunities and implement change
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

Quality Assurance Analyst | 2+ Yrs | USA