Quality Analyst – Light Automation/RPA | 0 – 2 Yrs | USA

  • Experienced
  • Fresher
  • Full Time
  • Westlake, TX, USA
  • Experience: 0 - 2 Years

Website Fidelity

Job Description:

The Quality Analyst will collaborate with the quality specialists, work leads and managers to provide more in-depth issue level research to develop recommendations to address gaps, risks and inefficiencies in process. The analyst may have some business partner relationship responsibilities and will participate in cross-organizational projects to drive internal quality and business partner process and technology improvements.

Job Requirements:

  • Minimum of 0-2 years of experience in a processing or quality review role, including demonstrated success working as a subject matter expert in a fast-paced environment.
  • A Bachelor’s degree, preferably in Computer Science, Information Technology, Information Systems or Engineering
  • Experience with light automation tools (RPA/Blue Prism, Power Automate, macro development) preferred
  • Ability to write SQL queries to extract data from relational databases
  • Experienced in process design and analysis
  • Experienced in using process improvement tools and techniques
  • Financial Services experience preferred
  • Using critical thinking skills and analysis to troubleshoot and present recommendations for process improvements
  • Experience working closely with business functions, developing, and analyzing requirements, creating test cases, and preparing reports, user guides, and other supporting materials
  • Strong project management and organizational skills; the ability to multi-task and prioritize concurrent assignments with a keen sense of urgency is imperative
  • Ability to make critical decisions with little to no supervision, work well autonomously and work collaboratively within the broader quality team
  • Effective communication, both verbal and written

Job Roles and Responsibilities:

  • Provide proactive consultation and process improvement solutions and uncover opportunities to further improve the client experience
  • Develops recommendations to address gaps, risks, and inefficiencies in processes
  • Identifies wastes and duplication in the existing process and analyzes changes or improvements to attain process efficiency
  • Redesign existing and new business processes and controls to fit within an automation framework with an eye towards risk reduction
  • Implement and deliver work in a fast-paced environment
  • Enabling FI to exceed our customers’ expectations by ensuring the business can reach its maximum efficiency and effectiveness
  • Great teammate with a proven desire to share and contribute to the team’s success

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