Princ Engr-QA Test Automation | 6+ Yrs | Hyderabad

Job Roles and Responsibilities:

• Working on improving Customer Experience for Omni Voice (IVR, Conversational Experience across different Voice platforms like Alexa & Multi Modal Experiences) by bringing in better process and solutions around identifying issues early in testing. Enable Experience & Behavioral practices by creating and defining various personas and enable the scenarios in Cyara automation tool in conjunction with Multi Modal Experiences.
• Working with development teams/ SMEs to architect/ design/ develop tools that support QA automation using Cyara, Google Dialog Flow SDK & enhance/nurture end-to-end validation which support & enables various legs of IVR Testing on Avaya IVR Call Flows, Google Dialog Flow Conversational Voice Experiences, IVR Call Routing & CTI Screen Pops.
• Enabling& design tools to suit new integrations of IVR experiences with Voice Biometrics, Adaptive Authentication/Push Based Authentications, Zenkey based Authentications.
• Partnering with tools/automation engineers and managers to provide guidance, support and review the Testing SDLC – Test Case Authoring, Test Case Scripting/Automation, Test Case Execution, and Experience Validation & Performance Engineering.
• Reviewing the architecture of the existing tools if needed and make them more efficient. Review the existing processes and come up with innovative solutions to make the processes efficient.
• Participating in multiple meetings with IT owners, business owners and product or team members.
• Documenting technical queries planning activities, onsite-offshore coordination and building work plans.
• Should understand the org KPIs (Progression automation, automation efficiency, regression automation, CI/CD)
• Diligently follow and accomplish the targets defined.
• Innovating for process transformation and improving the overall delivery excellence by working through project dynamics.
• Strong problem-solving skills with the ability to work independently to resolve complex issues in a timely manner.

Job Requirements:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Six or more years of work experience in IVR andIVR automation projects
• Experience with test-driven development (TDD).
• Experienc with Behavior-driven development (BDD).
• Experience in Cyara, Google Dialog Flow SDK, Java, Selenium (Using Element Locator, WebDriver methods, Data driven testing, keyword driven testing, Web Services – SOAP UI, SQL, Node JS, Java programming and TEST NG/Cucumber Annotations).
• Experience with reusable component development.
• Experience with automation tools.
• Experience withdeveloping software test plans.
• Experience withmanaging defects lifecycle using standard tools.
• Experience with Agile and CI/CD pipeline.
• Experience withDevOps Tool chain (Jenkins, qTest, JIRA, GitLab)
• Experience with automation tools andframeworks.
• Experience withdeveloping software test plans.
• Experience withmanaging defects lifecycle using standard tools.
• Knowledge of SDLC practices and methodologies – Agile, SWIFT Agile.
• Knowledge on flow-based automation.
• Knowledge on Database.

Preferred Skills:

• Knowledge of performance engineering with exposure to tools like LoadRunner, JMeter, IT application performance analysis.
• Written and verbal communication skills.
• Ability to keep track of all defects resulting from testing, ensuring all high and urgent priority defects are reported on time.
• Abilityto write SQLs and Procedures for testing needs.
• Adept with test case management.
• Ability to proactively communicate with others both within and outside of the immediate team to resolve issues and get questions answered as required.
• Communication and presentation skills.
• Experience in functional/usability testing and websites across different Voice channels, multiple browsers.

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