Information Developer II | 2+ Yrs | Chennai

  • Experienced
  • Full Time
  • Chennai, India
  • Experience: 2+ Years

Website Rocket

Job Description:

Rocket Software is a leading global developer of software products that help corporations, government agencies, and other organizations reach their technology and business goals. Thirteen-hundred Rocketeers on five continents build and deliver mission-critical solutions for more than ten-thousand customers and partners.

Rocket Software is looking for a dynamic Information Developer II to join our vibrant, global content team. Exhibiting a deep understanding of user and business goals, the ideal candidate crafts easy-to-use, effective content that contributes to customer success at every stage of the user journey.

Job Roles and Responsibilities:

  • Develops product content for one or more software products
  • Writes content that is focused on user goals and is accurate, complete, clear, concise, and grammatically correct
  • Takes occasional guidance from the manager or team lead to write new content or update existing content
  • Independently uses and resolves basic problems that occur while working with authoring tools (oXygen XML Editor, DITA), source control tools, and other job-related technology
  • Identifies and recommends improvements to style guides and processes
  • With support from a Project Lead or Senior Information Developer, delivers UI text, context-sensitive help, videos, guided tours, along with conventional help
  • Exhibits an understanding of the products, industry, and business domain
  • Works closely with an editor on content deliverables; uses assigned checklists to perform self-edits
  • Tests all content in an installed, pre-release version of the products.

Job Requirements:

  • Bachelor’s degree in Technical Communication, Journalism, English, or a technical discipline
  • 2+ years of experience in working as an Information Developer
  • Fluency in plain English, minimalism, and structured authoring
  • Ability to quickly learn new tools and technologies
  • Passion for enhancing the product experience
  • Self-motivated, detail-oriented team-player with excellent time-management and organizational skills
  • Proven ability to meet strict deadlines, prioritize work, and manage multiple assignments
  • Ability to think critically about the user journey and develop appropriate content

Preferred Skills:

  • Experience with DITA and HTML
  • Knowledge of JSON, JavaScript, Markdown, or CSS
  • Knowledge of video creation and graphic creation
  • Knowledge of and ability to work in command line environments
  • Knowledge of platforms, such as UNIX including Linux, IBM i, and IBM z

Experience and Qualification:

  • Bachelor’s degree in Technical Communication, Journalism, English, or a technical discipline
  • 2+ years of experience in working as an Information Developer

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