Enterprise Sr. Associate – App Packaging | 2 Yrs | USA

Website Unisys

Job Requirements:

  • More than 2 years of relevant exposure/experience in application packaging technology.
  • Perform QA testing, Coordinate UAT
  • Maintain support manual and documentation
  • Have a clear understanding of the business expectations and open to be flexible to work in shifts and off business hours whenever the situation/business demands so.
  • Efficient in handling customer interactions or any client facing roles and equally a strong technical expert
  • Ability to provide solutions for any complex situations. Own up and lead from the front.
  • Should contribute towards improving productivity efficiencies
  • Work with the SMEs on any new technologies, processes and roadmap
  • Have a good understanding of the business, SLAs and KPIs
  • Drive escalations to closure
  • Own application delivery and ensure that all the requests are delivered on time and with the quality as defined in the objectives.
  • Should have a very good understanding of the processes and should ensure 100% compliance.
  • Good understanding of the ITIL processes.
  • Possess good knowledge on deployment tools (e.g.: Altiris) and technologies and should be able to work with dependent teams in identifying and troubleshooting any package related issues.
  • Assess, identify and implement automation opportunities which bring in improved efficiencies.

Knowledge & Skills:

  • MSI packaging
  • Installation Script writing
  • Understanding of client elevation (UAC, etc.)
  • Compatibility resolutions (Windows, browsers, Citrix)
  • Application and OS Conflict management, including Merge Modules
  • Exposure to / Experience in some of the below application packaging technologies
  • Wise Package Studio
  • Flexera Admin Studio
  • Citrix Profiler
  • Symantec Workspace Virtualization
  • Wise Conflict Manager
  • Application Virtualization (AppV, ThinApp, XenApp, etc)
  • Application Compatibility/Assessment (ACT, APPDNA,  ChangeBase)
  • Application Rationalization
  • Windows Installer
  • Exposure to some of the below scripting languages
  • Visual Basic, VBScript, WiseScript, Powershell, batch files, Applescript
  • Needs to be willing and able to be on-site when needed!

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