Quality Analyst – Light Automation/RPA | 0 – 2 Yrs | USA

Job Description:

The Quality Analyst will collaborate with the quality specialists, work leads and managers to provide more in-depth issue level research to develop recommendations to address gaps, risks and inefficiencies in process. The analyst may have some business partner relationship responsibilities and will participate in cross-organizational projects to drive internal quality and business partner process and technology improvements.

Job Requirements:

• Minimum of 0-2 years of experience in a processing or quality review role, including demonstrated success working as a subject matter expert in a fast-paced environment.
• A Bachelor’s degree, preferably in Computer Science, Information Technology, Information Systems or Engineering
• Experience with light automation tools (RPA/Blue Prism, Power Automate, macro development) preferred
• Ability to write SQL queries to extract data from relational databases
• Experienced in process design and analysis
• Experienced in using process improvement tools and techniques
• Financial Services experience preferred
• Using critical thinking skills and analysis to troubleshoot and present recommendations for process improvements
• Experience working closely with business functions, developing, and analyzing requirements, creating test cases, and preparing reports, user guides, and other supporting materials
• Strong project management and organizational skills; the ability to multi-task and prioritize concurrent assignments with a keen sense of urgency is imperative
• Ability to make critical decisions with little to no supervision, work well autonomously and work collaboratively within the broader quality team
• Effective communication, both verbal and written

Job Roles and Responsibilities:

• Provide proactive consultation and process improvement solutions and uncover opportunities to further improve the client experience
• Develops recommendations to address gaps, risks, and inefficiencies in processes
• Identifies wastes and duplication in the existing process and analyzes changes or improvements to attain process efficiency
• Redesign existing and new business processes and controls to fit within an automation framework with an eye towards risk reduction
• Implement and deliver work in a fast-paced environment
• Enabling FI to exceed our customers’ expectations by ensuring the business can reach its maximum efficiency and effectiveness
• Great teammate with a proven desire to share and contribute to the team’s success

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